When a patient exhibits verbally abusive behavior after consuming alcohol, how appropriate is it to call hospital security?

In situations involving a patient exhibiting verbally abusive behavior, particularly under the influence of alcohol, having an initial calm conversation is essential. Engaging the patient in a calm dialogue can often diffuse tension and may help de-escalate the situation. This approach emphasizes the importance of communication and empathy in healthcare settings, particularly when dealing with patients whose behavior may be influenced by substances.

Calling hospital security, while it can be necessary in certain scenarios for the safety of both staff and patients, may escalate the situation if done too soon. The primary focus should be on understanding the patient's perspective and addressing any underlying issues contributing to their behavior. By prioritizing calm conversation initially, healthcare professionals can assess the situation more effectively and establish a rapport with the patient, which may ultimately prevent the need for involving security.

In this context, the choice to call security too early may hinder the opportunity for resolution and healing, fostering an adversarial atmosphere. Therefore, while security can be an important resource, the emphasis on initiating a calm discussion reflects an ideal first step in managing the situation appropriately.