What is the most appropriate response to a patient who is visibly upset after receiving news?

Providing additional support to a patient who is visibly upset is the most appropriate response because it shows empathy and recognizes the emotional impact of the situation on the patient. In healthcare settings, patients often experience a range of emotions when receiving news, which can be distressing. By offering support, you help create a safe space for them to process their feelings, leading to better emotional and psychological outcomes.

Demonstrating compassion and understanding can validate their feelings and foster trust in the patient-provider relationship. This approach can encourage patients to express their concerns or ask questions, which can facilitate better communication and care.

In contrast, encouraging a patient to leave would likely exacerbate their distress, limiting their opportunity to seek the necessary emotional support. Time constraints are a reality in healthcare; however, minimizing interaction in such moments can feel dismissive and could negatively affect the patient’s trust and overall experience. Asking a family member to intervene may not always be appropriate, as patients may prefer to discuss their feelings directly with the healthcare provider first.